Waverley Station Travel Centre (Big)

East Coast Mainline - Waverley Station Travel Centre

The project was to refurbish East Coast’s Travel Centre whilst maintaining operations, forming part of a major refurbishment of the rest of the station. Works required various approvals including landlord’s consent and station change together with a building warrant.

Close liaison was maintained with the staff and unions to agree the new counters that were installed, to meet the aim of providing an open feel with the security required of a cash handling facility. Close liaison was also required with Network Rail as the plant-rooms serving the facility were within their areas.

Significant works were undertaken at night to minimise the disruption to customers.