A robust FM contract should be based on a defined specification and scope of works, specific and achievable performance management measures and clearly identified roles and responsibilities. In addition, it is best practice to adopt a formal contract agreement to stimulate good management of the relationship between the contracted parties.
Whether the Facilities Manager directly procures the facilities services or supports the purchasing function, effective procurement and contract management is a vitally important area of FM.
A methodical and well managed mobilisation process should ensure that the contracted services and associated infrastructure are established effectively, and any unforeseen challenges are documented and resolved.
Once the contract is up and running, an ongoing process of review and monitoring should be adopted. Regardless of how well contract documents are put together, and how effective the mobilisation is, FM contracts will only continue to be effective with regular, structured communication between the key parties.
A requirement for regular review should be defined within the contract specification. This will ensure that the services are delivered within the agreed parameters and allow for early identification and resolution of potential issues.
AA Projects have extensive experience of managing and administrating various forms of service contracts including:
- NEC Term Services Contract (TSC)
- NEC Term Services Short Contract (TSSC)
- CIOB Facilities Management Contract
- GC Works 10
Our consultants are experienced in developing robust contract documents and specifications, administering terms of contract, chairing and minuting contract review meetings and change management including the completion and administration the of change procedures.
Please contact us to discuss your requirements.